Question 1

What exactly is Handd?

Accepted Answer

Handd is a workflow for freelancers and agencies to create projects, upload versioned deliverables, share secure delivery links with clients, and collect approvals and feedback — all in one place, instead of scattered across email and cloud-storage folders.

Question 2

Is Handd an escrow platform?

Accepted Answer

No. Handd never holds customer funds and isn't involved in payment at all. It's purely a workflow for delivering and approving work — billing runs through your own invoicing or payment tools.

Question 3

What file types and sizes can I upload?

Accepted Answer

Handd supports common creative and technical delivery formats — ZIP, PDF, PNG, JPEG, SVG, PSD, AI, MP4, MOV, and Figma exports — up to 5 GB per file, subject to your plan's total storage limit.

Question 4

How do share links stay secure?

Accepted Answer

Files are never handed out as permanent public links. Every download uses a short-lived signed URL generated on demand, and you can add a password, set an expiry, or revoke a link at any time. Access is scoped to exactly the project or deliverable you choose to share.

Question 5

Can clients comment without creating an account?

Accepted Answer

Yes. Clients interact entirely through the share link you send — no login required. They can preview files, approve or request revisions, and leave comments directly, and you'll see it all reflected in your dashboard and mobile app.

Question 6

Is there a mobile app?

Accepted Answer

Yes — the Handd mobile app lets you create projects, upload deliverables, release versions, and monitor client feedback from your phone, backed by the same account and data as the web experience.

Question 7

Can I change plans or cancel at any time?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel whenever you like — there's no long-term commitment on any plan.

Question 8

What happens to my data if I downgrade?

Accepted Answer

Your existing projects and files stay exactly as they are. You just won't be able to create new projects or shares beyond your new plan's limits until you're back within them.

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